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Sales Policy

Licensing

Please note that all use of ManyCam’s products is subject to your acceptance of the End User License Agreement (EULA).

Sales Tax

A sales tax may be applied to your order based upon the applicable state and local jurisdictional laws of the state in which the order was placed.

Tax exemption

If you are eligible for a tax exemption, complete your order and afterwards contact our eCommerce manager, 2Checkout Finance Department (which can be contacted at pay@2checkout.com) and provide with the Tax ID exempt number. The tax will be credited back to you. The process cannot be achieved automatically in the shopping cart.

Refund

Refunds are accepted up to 30 days from the date of purchasing. Once the refund is processed, the license will be disabled automatically. You may request a refund by

  1. by directly contacting Manycam support at helpdesk@manycam.com,
  2. or by accessing 2Checkout myAccount,
  3. or by contacting 2Checkout via email at refund@2checkout.com,
  4. or by calling at +31 88 000 0008 for International and (650) 963-5701 for USA and Canada.

We encourage you to contact us directly for a speed service regarding refund and chargeback. Refund processed by ManyCam support takes about 48hrs to show on your card most of the time. Refund or chargeback processed by Card Issuers like Visa, Mastercard and Paypal might take between 90-120 days due to the multiple interactions between the parties involved in the process: cardholder, issuer, payment processor, credit card associations, etc.

Price Protection

Our products are sold through various channels under various discounts, promotions, and purchase incentives. We are not responsible for refunding any difference between an original purchase price and the price of a third-party vendor or a subsequent special promotion price offered through ManyCam.

Trial Offers, Coupons, Credits and Special Offers

We reserve the right to discontinue or modify trial offers, coupons, credits and special promotional offers at our sole discretion.

Automatic Subscription Renewal

If you choose to automatically renew your subscription (and/or choose not to opt out of such service), the credit card or other payment method used at the time of purchase will be charged the then-applicable renewal fee at the end of your initial maintenance period. Thereafter, the renewal fee will be charged at the start of each subscription period, unless you cancel the automatic subscription renewal prior to the start of the relevant period. You may update your renewal preferences by logging into your 2Checkout myAccount. ManyCam reserves the right to change the subscription renewal prices at any time, upon reasonable advance notice communicated to you through a posting on this Web site or through electronic mail.

Online Order Discrepancies

If you have a discrepancy with an order placed directly with ManyCam, including issues regarding mistakes with the items purchased and/or the amount charged, direct your questions and comments to ManyCam helpdesk

Product Support

If provided directly by ManyCam, product support and customer service is exclusively offered in the English language.

Lifetime Licenses

Lifetime Licenses give you perpetual access to the version of ManyCam that was available when you purchased. For example, ManyCam 6 Lifetime gives you all ManyCam 6.X updates but not access to the next version, ManyCam 7, etc.

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